Intelligent Website Design and Development

Foci clients: intermittent sign-out from management area (now fixed)

Tuesday, June 26, 2012

A few of our Lib Dem Foci site users are experiencing an issue where they are being logged out of the back-end adminstration area unexpectedly.

As it has not been affecting all users, and those seeing problems are not seeing the same issue consistently, it has been difficult to diagnose what is causing this, but we are working on it. We have put some specific error logging in place to monitor all log-out occurances, and have now been able to reproduce the error in Prater Raines Towers for the first time, which is a big help in diagnosing the problem!

We suspect that this may be related to an issue also causing some images not to load in the pop-up image library in the back-end: this is also being worked on. More when we have it...

Update at 1pm on 26 June

The issue has now been diagnosed and both problems are fixed.